Government Funds & Grants

www.grantslink.gov.au

www.business.gov.au

www.australiangovernmentgrants.org

www.grants.gov

www.aph.gov.au

www.qld.gov.au/grants

Heritage grants and funding
www.environment.gov.au

www.landcareonline.com

www.dfat.gov.au

Legal aid

www.freeadvice.com

www.legalaid.vic.gov.au

www.communitylaw.org.au

Free legal help
International (USA and Canada)
Attorneys Forum (legal help and law discussion forums)

NationalCourt Appearances is a free legal information website that locates, identifies, and profiles court lawyers in all Australian States and Territories, region-by-region.

Immigration Rights and Advice Centre (telephone 02 9281 8355)

National Association of Community Legal Centres

National Children's and Youth Law Centre (telephone 02 9398 7416)

Australian Capital Territory
Law Society of the Australian Capital Territory (telephone 02 6247 5700)

Legal Aid Commission of the Australian Capital Territory (telephone 1300 654 314 or 0429 440 084)

New South Wales
Australian Community Legal Service (telephone 1800 22 88 91; all areas of law)

Legal Aid Commission of New South Wales (telephone 02 9219 5000; Legal Aid under 18s HotLine 1800 10 18 10)

Legal Information Access Centre

New South Wales Community Legal Centres (telephone 02 9318 2355)

Shopfront Youth Legal Centre (telephone 02 9360 1847)

Northern Territory
Darwin Community Legal Service (telephone 08 8982 1111)

North Australian Aboriginal Legal Aid Service (telephone 1800 898 251)

Northern Territory Legal Aid Commission (telephone 1800 019 343)

Queensland
Legal Aid Queensland (telephone 1300 65 11 88)

Queensland Aboriginal and Torres Strait Islanders Corporation for Legal Services

Youth Advocacy Centre (telephone 07 3857 1155)

South Australia
Legal Services Commission of South Australia (telephone 1300 366 424)

Tasmania
Legal Aid Commission of Tasmania (telephone 1300 366 611)

Victoria
Legal Aid Victoria (telephone Melbourne 03 9269 0120; country 1800 677 402)

YouthLaw (telephone 03 9611 2412)

Western Australia
Legal Aid Western Australia (telephone 1300 650 579)

Youth Legal Service (telephone 08 9202 1688)

www.research-one.com.au

Cheaper bills

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its great if your moving from state to state.
www.connectnow.com.au
Ph:1300 554 323

Compare plans & prices from up to 18 suppliers
Save $$$ on your power & gas bills
Moving home? We can arrange your power connection
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www.switchwise.com.au

Power and Gas
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Search for a cheaper Energy plan and save!
www.artog.com.au

Electricity
Gas
Telephone
Internet
Pay TV
Insurance
Removalists
Truck hire
Cleaning
And More...
www.directconnect.com.au
1300 664 715

save money on your gas and electricity.
www.goswitch.com.au

For a list of water companies
www.health.vic.gov.au/environment/water

DS4Unet PLAYER.

Emergency Contacts

Call 000 For Police, Fire Ambulance
www.safety.vic.gov.au

www.24hourplumbingmelbourne.com.au

Pearth W.A
www.hiltonplumbing.com.au
Sydney
www.drdrip.com.au

S.A
www.metropolitanplumbing.com.au

Badgerys Creek NSW 2171
Phone:
(0419) 997 244
Mobile:
(0419) 997 244
www.dlook.com.au

Syney
www.onehourplumbing.com.auVictorian Bushfire Information Line Tel. 1800 240 667

Red Cross Information Line Tel. 1800 727 077

Poisons Information Centre Tel. 131 126
Hours 24 hours, 7 days a week
www.austin.org.au/poisons

Victorian State Emergency Service Tel. 132 500
Hours 24 hours, 7 days a week
Website www.ses.vic.gov.au

Worksafe Victoria – Emergency Response Line Tel. 13 23 60
Hours 24 hours
Website www.workcover.vic.gov.au

Energy Safe Victoria Tel. 132 771
Hours 24 hours, 7 days a week
Website www.esv.vic.gov.au

NURSE-ON-CALL Tel. 1300 60 60 24
Website www.health.vic.gov.au/nurseoncall/
Hours 24 hours, 7 days a week

Maternal and Child Health Line, Victoria Tel. 132 229
Hours 24 hours, 7 days a week
Website http://www.cyf.vic.gov.au/maternal-child-health

St Kilda Crisis Contact Centre Tel. (03) 9536 7777, or toll free for country Victoria 1800 627 727
Hours 10am to 12 midnight, 7 days a week

Lifeline Tel. 131 114
Hours 24 hours, 7 days a week
Website www.lifeline.org.au

Women's Information Referral Exchange (WIRE) Tel. 1300 134 130
Hours 9am to 5pm, Monday to Friday
Website www.wire.org.au

Men’s Referral Service Tel. (03) 9428 2899, 1800 065 973
Hours 12noon to 9pm, Monday to Friday
Website www.ntv.net.au

Parentline Tel. 132 289
Hours 8am to midnight, Monday to Friday
10am to 10pm, Saturday and Sunday
Website www.parentline.vic.gov.au

Kids Help Line Tel. 1800 551 800
Hours 24 hours, 7 days a week
Website www.kidshelp.com.au

Centre Against Sexual Assault (CASA) Counseling and Support Tel. (03) 9635 3610
Hours 24 hours
Website www.thewomens.org.au/SexualAssault

Gamblers Help Tel. 1800 858 858, TTY 1800 777 706
Hours 24 hours, 7 days a week
Website www.problemgambling.vic.gov.au/problemgambling

Bereavement Information and Referral Service Tel. 1300 664 786
Hours Monday to Friday from 9am to 5pm
Website www.grief.org.au

Gay and Lesbian Switchboard Victoria Tel. (03) 9663 2939, 1800 184 527
Hours 6–10pm every day except Wednesday
2–10pm Wednesday
Website www.switchboard.org.au/

Air Fares

www.flightcentre.com.au

www.webjet.com.au

http://en.wikipedia.org/wiki/List_of_airlines_of_Australia

www.ozflightsguide.com.au

www.jetstar.com.au

www.escapetravel.com.au

www.airfaresflights.com.au

www.virginblue.com.au

http://iwantthatflight.com.au

www.expedia.com.au

Glitter Graphics Maker & MySpace Layouts

Student Accommodation

Student Accommodation Services Pty. Ltd.
9/296 Station Street, Fairfield. 3078. Victoria Australia
Telephone: +61 3 9486 1916 Fax: +61 3 9486 2333 Mobile: 0413 754 267
Email: saccomm@student-accommodation.com.au

You can find us on Level 5 of the Jane Foss Russell Building G02, City Road (beside the Wentworth Building), Camperdown Campus, Sydney.

Telephone: (02) 9351 3312
Facsimile: (02) 8627 8484

E-mail: accomm@stuserv.usyd.edu.au

http://www.find-studentaccommodation.com/share-accommodation-melbourne.htm

http://www.unilodge.com.au/

http://www.studentaccommodation.com.au/

http://www.lestudent8.com/

http://www.studenthousing101.com.au/

http://www.unicentralaccommodation.com.au/

http://www.usyd.edu.au/current_students/accommodation/

http://www.unilinkvillage.com.au/

http://www.latrobe.edu.au/accommodation/bundoora/

http://www.ballarat.edu.au/fdp/commercial/accommodation/

http://www.colleges.unimelb.edu.au/casualaccomm.html

http://www.s-h-a.com.au/

http://www.taranaki217.co.nz/

http://www.australian-universities.com/accommodation/student/brisbane/

Refugee Services

Double click on page above to enlarge.


Jesuit Refugee Service

PO Box 522, Kings Cross, NSW 1340 or
24 Roslyn Street Kings Cross
New South Wales
Australia
2011
02 9356 3888
02 9356 3021

Translating and Interpreting Service (TIS) National
To use an interpreter over the telephone.
Telephone: 131 450

CMY-Centre for multicultural youth-Refugee resettlement
www.cmy.net.au

Australian red cross www.redcross.org.au

Australian Government www.immi.gov.au
Department of immigration & Citizenship

The UN refugee Agency resettlement www.unhcr.org

Qld

Metro Brisbane Multicultural Development Ph: (07)3337 5400
Toowoomba-spritus Ph:(07)4639 3983
Townsville & Surrounds Multicultural Support Group (07) 4775 1588
www.migrantservices@centacarecairns.org

SA

Northern/Western/Southern Metro & Rural Multicultural settlement Services
(08)8217 9500

Tas

MRC Northern Tas (03) 6332 2211
Southern Tas Centacare(03) 6162 6113

NT

Northern Territory Melaleuca Refugee Centre
(08) 8985 3311

Vic

Web: http://www.ames.net.au. Location: 255 William Street Melbourne VIC 3000. Mail: GPO Box 4381. Melbourne VIC 3001. Phone: (03) 9926 4666 ...

AMES - English for Migrants
AMES Victoria has helped over 500000 people learn how to read, write, ...
www.ames.net.au/index

Consumer Affairs Victoria helpline on 1300 55 81 81. Settlement, migration and refugee services. AMES Settlement Services

Level 1, 308 Drummond St, CARLTON VIC 3053. Ph:(03) 9349 3466 Fax:(03) 9349 3766 .... There have been a number of demographic shifts in refugee settlement

Northern Division of General Practice: Refugee referral resources .
(East Preston site) 8470 1111 Cnr Blake and Crevelli Streets, East Reservoir 3072. ... Private GP practices need to register with TIS to get a code number to ... Consumer Affairs Victoria helpline on 1300 55 81 81. Settlement ...
www.atsihealth.org/secure/downloadfile.asp?fileid=1001487

Settlement & Welfare Assistance for Refugee Minors ... Phone: (03) 9235 3825. Service Provider: Stopover Youth Housing Services. http://www.youth.serviceseeker.com.au/

Aboriginal Services

Art by Tina Descended of Mannalargenna (chief of the Ben Lomond Tribe) & Tanleboneyer (of Swanport Tribe Tasmania)

Aboriginal Home Loans Fund
www.keystart.com.au/key/aboriginal
Toll Free: 1800 306 877

Victorian Aboriginal Legal Service Ph:0419 3888 or 1800 064 865

Aboriginal Family Violence Prevention & Legal Service Ph: 9654 3111 or 1800 105 303

Aboriginal Advancement league Ph: 9480 6377

Aboriginal Commission Ph: 1800 079 098

Aboriginal Housing Board of Victoria Ph: 9482 4584

Aboriginal Community Benefits Fund Queensland Ph: 5599 4133

Aboriginal Community Elders Services Brunswick Ph: 9383 4244


Aboriginal Family Support Services

134 Waymouth Street, Adelaide SA 5000
Telephone: 08 8212 1112 or Fax: 08 8212 1123
Email: leanne.young@afss.com.au

Vals
24 HOUR SERVICE Tel: (03) 9419 3888 or Toll Free: 1800 064 865
Head Office
6 Alexandra Pde
PO Box 218
Fitzroy 3065
Fax: (03) 9419 6024
Email: vals@vals.org.au

Bairnsdale Office
289 Main St
PO Box 1060
Bairnsdale Vic 3875
Tel: (03) 5153 0445
Fax: (03) 5153 0449

Heywood Office
21 Scott St
PO Box 215
Heywood Vic 3304
Tel: (03) 5527 2281
Fax: (03) 5527 2271

Mildura Office
120 Madden Avenue
PO Box 2130
Mildura 3500
Tel: (03) 5023 0893
Fax: (03) 5023 7852

Morwell Office
Cnr. Buckley & Collins St
PO Box 622
Morwell Vic 3840
Tel: (03) 5136 5130
Fax: (03) 5133 1601

Shepparton Office
215 High St
PO Box 1983
Shepparton Vic 3630
Tel: (03) 5831 5840
Fax: (03) 5831 5839

Swan Hill Office
70 Nyah Rd
PO Box 350
Swan Hill Vic 3585
Tel: (03) 5033 0295
Fax: (03) 5033 0294

Koori Human Services:
Address: 20/50 Lonsdale Street, Melbourne

Postal Address:
Koori Human Services Unit
Department of Human Services
GPO Box 4057
Melbourne VIC 3001

Telephone: (03) 9096 7032
Fax: (03) 9096 9210

Email: koori@dhs.vic.gov.au

Individual Contact Details
Ray Mahoney
Manager
Tel: (03) 9096 0511
E-mail: ray.mahoney@dhs.vic.gov.au

Kim Sigley
Senior Policy Officer
Tel: (03) 90967707
E-mail: kim.sigley@dhs.vic.gov.au

Bree Heffernan
Project Officer
Tel: (03) 9096 7032
E-mail: bree.heffernan@dhs.vic.gov.au

Leanne Andrews
Rural ICAP Policy Advisor
Tel: (03) 5333 6043
E-mail: leanne.andrews@dhs.vic.gov.au
PO Box 712
35 Armstrong Street
Ballarat VIC 3353

John Willis
Senior Project Officer - Metropolitan
Improving Care for Aboriginal and Torres Strait Islander Patients (ICAP)
St.Vincent's Health
c/- Social Work Department
PO Box 2900 Fitzroy Victoria 3065
Mob: 0437 563 263
E-mail: John.WILLIS@svhm.org.au

Koori Health

Koori Human Services:
Address: 20/50 Lonsdale Street, Melbourne

Postal Address:
Koori Human Services Unit
Department of Human Services
GPO Box 4057
Melbourne VIC 3001

Telephone: (03) 9096 7032
Fax: (03) 9096 9210

Email: koori@dhs.vic.gov.au

Individual Contact Details
Ray Mahoney
Manager
Tel: (03) 9096 0511
E-mail: ray.mahoney@dhs.vic.gov.au

Kim Sigley
Senior Policy Officer
Tel: (03) 90967707
E-mail: kim.sigley@dhs.vic.gov.au

Bree Heffernan
Project Officer
Tel: (03) 9096 7032
E-mail: bree.heffernan@dhs.vic.gov.au

Leanne Andrews
Rural ICAP Policy Advisor
Tel: (03) 5333 6043
E-mail: leanne.andrews@dhs.vic.gov.au
PO Box 712
35 Armstrong Street
Ballarat VIC 3353

John Willis
Senior Project Officer - Metropolitan
Improving Care for Aboriginal and Torres Strait Islander Patients (ICAP)
St.Vincent's Health
c/- Social Work Department
PO Box 2900 Fitzroy Victoria 3065
Mob: 0437 563 263
E-mail: John.WILLIS@svhm.org.au

Hospitals

Victoria

The Royal Women's Hospital
www.thewomens.org.au - (03) 8345 2954 - More

Royal Victorian Eye and Ear Hospital
www.eyeandear.org.au - (03) 9929 8666 - 1 review

Epworth Richmond
www.epworth.org.au - (03) 9426 6666

Royal Childrens Hospital
www.rch.org.au - (03) 9345 5522 •Royal Children's Hospital,
Flemington Road, Parkville Vic. 3052, Australia

Cliveden Hill Private Hospital
maps.google.com.au - (03) 9419 7122

Western Hospital
www.wh.org.au - (03) 8345 6666

CBA Branch (St Vincents Hospital)
www.commbank.com.au 55 Victoria Pde, Fitzroy VIC 3065

Canberra

Canberra Hospital Our location
Canberra Hospital
Yamba Drive,
GARRAN ACT 2605

Contact us
Postal address:

PO Box 11,
WODEN ACT 2606

Phone: +61 2 6244 2222 24 hours a day, seven days a week.

Contact Us
In case of emergency call 000

Department of Health & Human Services - Offers a range of information about the Department of Health and Human Services in Tasmania.
http://www.dhhs.tas.gov.au/
more info...

Flinders Medical Centre - A public teaching hospital and medical school, co-located with Flinders University and the Flinders Private Hospital.
http://www.flinders.sa.gov.au/
more info...

Fremantle hospital & Health Service - Fremantle Hospital is a 450-bed major acute-care teaching hospital with important tertiary links & a 24-hour emergency department.
http://www.fhhs.health.wa.gov.au/
more info...

Launceston General Hospital - Provides inpatient and ambulatory services to Launceston and the surrounding areas.
http://www.lgh.dhhs.tas.gov.au/
more info...

Sir Charles Gairdner Hospital - Offers a range of information about Sir Charles Gairdner Hospital.
http://www.scgh.health.wa.gov.au/
more info...

St Vincent’s Hospital - St Vincent’s Hospital Sydney is a public hospital located in Sydney, Australia. Offers hospital and healthcare services.
http://wwwsvh.stvincents.com.au/
more info...

Sydney West Area Health Service - Providing information about health services available in western Sydney.
http://www.wsahs.nsw.gov.au/
more info...

Victoria's Public Hospital System - Provides acces to online health information relating to Victoria's Public Hospital System.
http://www.health.vic.gov.au/publichospitals/
more info...

Westmead Hospital - Consists of diagnostic & treatment areas, the Dental Clinical School, the Institute of Clinical Pathology & Medical Research.
http://www.westmead.nsw.gov.au/
more info...

Women's and Children's Health Service - Provides a range of information about public hospitals for women and children in Australia.
http://wchs.health.wa.gov.au/
more info...
General phone enquiries - (08) 8999 2400
Head Office:
- 87 Mitchell Street, Darwin, NT 0800
- PO Box 40596, Casuarina NT 0811

Centrelink Service and payments numbers

ABSTUDY 13 2317 Find out how ABSTUDY may help you stay at school or go on to further studies. TTY is available.

Assistance for Isolated Children 13 2318 Enquiries about Assistance for Isolated Children Scheme payments.

Assurance of Support 13 2850 Find out if you need an Assurance of Support to receive your visa grant.

Australian Apprenticeships 13 3633 Find out more about the Australian Apprenticeships Initiative.

BasicsCard Balance FreeCALL™ 1800 057 111 Find out how much money you have available on your BasicsCard. For all other BasicsCard enquiries please call the Income Management Line.

Centrelink's Business Hotline 13 1158 Find out more about Centrelink's Business Hotline. Send fax information to 13 2115.

Centrelink Multilingual Call 13 1202 Assistance and information in languages other than English.

Centrelink International Services 13 1673 Enquiries about moving or travelling outside Australia, claiming payments while outside Australia, or receiving payments from other countries.

Customer Relations FreeCALL™ 1800 050 004 Use this number to offer compliments, complaints and suggestions. TTY is available.

Debt Recovery 13 6330 Talk to us about repayment of a Centrelink debt.

Disability, Sickness and Carers 13 2717 Enquiries about Disability Support Pension, Mobility Allowance, Carer Payment, Carer Allowance, and Sickness Allowance.

Drought Assistance 13 2316 Find out about Drought Assistance payments and services.

Employment Services 13 2850 Enquiries about Newstart Allowance, Widow Allowance, Farm Help, Exceptional Circumstances Relief Payment, Partner Allowance, Special Benefit, and Employment Services Providers, including Job Services Australia.

Family Assistance Office 13 6150 Family Tax Benefit Part A and B, Child Care Benefit, Parenting Payment, Double Orphan Pension, Health Care Cards, Baby Bonus, Maternity Immunisation Allowance, and Jobs, Education and Training (JET) enquiries.
Farm Assistance FreeCALL™ 1800 050 585 Find out more about Farm Help and Drought Assistance.

FIS Booking Service 13 6357 Make a booking for a financial information service seminar.

Foreign Income Exchange Rate Line FreeCALL™ 1800 050 041 For Information about Foreign Income Exchange Rates.

Fraud Tip-off Line 13 1524 Report a suspected fraud against Centrelink, Medicare, the Pharmaceutical Benefits Scheme or the Child Support Agency.

Income Management 13 2594 Use this number if you are a customer under NTER, Child Protection and Cape York initiative, or have been issued a BasicsCard, under Income Management.

Indigenous Call Centre 13 6380 Indigenous Australians living in regional and remote areas can talk about Centrelink payments and services.

Indigenous Debt Recovery FreeCALL™ 1800 138 193 Indigenous Australians can find out more about repayment of a Centrelink debt.

Murray-Darling Basin Assistance and Referral FreeCALL™ 1800 050 015 Assistance for farmers, small businesses and irrigators and industry, affected by the drought in the Murray-Darling Basin region.

Online Services support 13 2307 Get help using Centrelink's online services.
Report Employment Income 13 3276 Find out about how to report your employment income and activity test details.

Retirement Services 13 2300 Age Pension, Pensioner Concession Cards, Widow B Pension, Wife Pension, and Commonwealth Seniors Health Card enquiries.
Self Service 13 6240 Find out about Centrelink’s online services.

Youth and Student Services 13 2490 Enquiries for Youth Allowance, Austudy, and Pensioner Education Supplement.

Contacting Centrelink direct via your TTY
If you are deaf or have a hearing or speech impairment use this service to contact Centrelink.

Call options Phone number About number
TTY users FreeCALL™ 1800 810 586 General number for all enquiries.

Customer relations FreeCALL™ 1800 000 567 To provide compliments, complaints or suggestions.

ABSTUDY FreeCALL™ 1800 639 109 Find out more about ABSTUDY.

National Relay Service and TTY
If you are deaf or have a hearing or speech impairment and require the National Relay Service for assistance use this service to contact Centrelink.

Call options Contact details
TTY users Telephone 13 3677 and request the Centrelink phone number you wish to contact.

Use 1800 555 677 if calling a FreeCALL™ 1800 Centrelink number.
Speak and Listen users (speech-to-speech relay) Telephone 1300 555 727 and request the Centrelink phone number you wish to contact.

Use 1800 555 727 if calling a FreeCALL™ 1800 Centrelink number.
Internet relay users Visit the National Relay Service website and enter the Centrelink phone number you wish to contact.

Homeless Accomadation

Emergency and crisis accommodation contact list:

Victoria

Flagstaff
Cnr, King and Roden Sts, West Melbourne
Ph: (03) 9329 4800 (24 hours) Fax: (03) 9329 0966
Email: flagstaff@au.salvationarmy.org
Public transport: trams 57, 50, trains to Flagstaff Station
Referral is via Homeground Services
Ph: (03) 9417 2500
Accommodation for single men, short term, $14.00 per night
Visiting services include Royal District Nursing Service, Centrelink, Homeless Person's Legal Clinic, Naturopath, onsite drug and alcohol service, housing referral service, recreation activities
If no accommodation, they may voucher you until a room becomes available.

Hanover Southbank
52 Haig St, South Melbourne
Ph: (03) 9699 4566 (24hour) Fax: (03) 9682 2070
Email: hanover@hanover.org.au
Accommodation: self referral for single men and women, short term, $12.00 per night, youth allowance $12.00, self referral
Services: drug and alcohol, social workers, case management, health services, Royal District Nursing Service
If no accommodation, they may voucher you until a room is available.

Ozanam House
179 Flemington Rd, North Melbourne
Ph: (03) 9329 5100 (24 hours) Fax: (03) 9329 8727
Email: Oznam.accom@svdp-vic.org.au
Tram 57 From Elizabeth St
Accommodation for men over 18, short term, $13.00 per night, self referral
Services include case workers, drug and alcohol, Royal District Nursing Service
If no accommodation they may voucher you until a room becomes available.

Missionaries of Charity
Rear 69 George St Fitzroy
Ph: (03) 9417 1704 or 9415 1010, between 9.00 am-12.00 pm, and 3.30 pm-7.00 pm Mon-Wed, Sat-Sun
Emergency accommodation for men with an evening meal and breakfast
Admission after 5 pm.

Argyle Street Housing Service
Help with crisis and transitional accommodation
Public and community housing
Private rental and share accommodation
Information about support services
Help with your accommodation problems, drop in service
9am to 5pm Monday to Friday
122 Chapel St
St KILDA EAST Ph: 03 9537 7797
2/107 Cambridge St
COLLINGWOOD Ph: 03 9417 2500

Adult and Family Homelessness Services
Program contact details:
214 Nicholson St
Footscray, Vic, 3011
Phone number
03 9687 4997

Melbourne Youth Support Service
Melbourne Youth Support Service (MYSS) is a statewide telephone information and referral service for young people aged from 16 to 24, who are homeless or at risk of homelessness
Program contact details:
19 King St
Melbourne, Vic 3000
Phone number
03 9614 3688

You selected : Melbourne Citymission > Programs and Services > Homelessness > Homelessness Accommodation and Support Services > Western Region Accommodation Program Western Region Accommodation Program
Western Region Accommodation Program (WRAP) provides short-term, crisis, supported accommodation for young people aged from 16 to 25.
Phone number
03 9364 9844

Gateway Reconnect
Gateway Reconnect
19 King Street
Melbourne, Vic 3000
Phone number
03 9611 2411
03 8625 4477

Stopover Youth Refuge
Program contact details:
Po Box 384
Carlton South, Vic 3053
Phone number
03 9347 0636

Sydney/NSW

St Vincent De Paul Society Homeless Mens Accommodation
22 Talbot St, Sydney NSW 2000
(02) 9357 1533‎

Sydney crisis and homeless accommodation. Homeless person's information referrals, emergency accommodation referral. Phone: (02) 9265 9081 or 1800 234 566 ...

Homelessness
The City’s Homeless Persons Information Centre (HPIC) helps homeless people and agencies working with homeless people by providing:

•immediate advice and information
•referral to crisis accommodation
•referral to support services
•The centre is in constant communication with welfare service providers throughout Sydney and NSW.
HPIC operates 9am to 10pm (closed between 1pm – 2pm daily) 7 days a week.

In Sydney
Tel: 02 9265 9087

Elsewhere in NSW
Tel: 1800 234 566

Inner City Homelessness Outreach & Support Service
Telephone Toll Free: 1800 505 501

For further information on this initiative, please contact I_CHOSS on 1800 505 501 or contact the Director, Homelessness Unit Department of Housing on 8753 8474 or the Manager, Community Support and Access, City of Sydney on 02 9265 9667.

Homeless ServicesAboriginal Hostels Limited
Website: www.ahl.gov.au

Anglicare
Website: www.anglicare.org.au

Homeless Persons Legal Services (Public Interest Advocacy Centre)
Website: www.piac.asn.au/legal/hpls.html

Mission Australia
Website: www.mission.com.au

Salation Army
Website: www.salvos.org.au

St Vincent de Paul
Website: www.vinnies.org.au

Wesley Mission
Website: www.wesleymission.org.au

Youth Accommodation Association
Website: www.yaa.com.au

YWCA
Website: www.ywca.org.au

Community Housing For more information, please call Supported Accommodation Services: Phone(02) 9361 0981

Greenacre Supported Housing For more information, contact Homeless Aged Care services on (02) 9858 4083.

What are Centrelink Community Officers?
Centrelink Community Officers are available specifically to provide services to homeless and at risk people of all ages.

Housing Services Queensland

Homeless and need help?
Contact Homeless Persons Information Queensland. This service can help by providing information about:

•Housing
•Advice and support
•Practical assistance such as where to get meals, showers and clothing.
Phone
Toll-free:
1800 47 47 53
(1800 HPIQLD) (toll-free within Australia)

TTY Toll-free:
1800 010 222
(toll-free within Australia)

Far North Queensland Area Office
13-15 Sheridan Street, Cairns Qld 4870
PO Box 471, Cairns Qld 4870
General enquiries: (07) 4039 8822
Toll free: 1800 623 208
Maintenance enquiries: 1300 650 910
After hours emergency maintenance: 1800 808 107
Fax: (07) 4039 8248
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Ravenshoe Queensland Government Agent Program

Note: open 9.00am to 4.30pm Monday to Friday

Grigg Street, Ravenshoe Qld 4888
PO Box 43, Ravenshoe Qld 4888
Phone: (07) 4097 6660
Fax: (07) 4097 6830

Mt Garnett Queensland Government Agent Program

Note: Open 9.30am to 3.30pm Wednesdays only.

Garnett Street, Mt Garnett Qld 4872
Phone: (07) 4097 9005
Fax: (07) 4097 9036

Herberton Queensland Government Agent Program

Note: Open 9am to 4pm Thursdays only.

56 Grace Street, Herberton Qld 4887
PO Box 130, Herberton Qld 4887
Phone: (07) 4096 2702
Fax: (07) 4096 2704

Top of pageTorres Straits
Torres Strait Area Office
156 Douglas Street, Thursday Island Qld 4875
PO Box 514, Thursday Island Qld 4875
General enquiries: (07) 4069 2188
Maintenance enquiries: 1300 650 910
After hours emergency maintenance: 1800 808 107
Fax: (07) 4069 2154
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Top of pageNorth Queensland
North Queensland Area Office
2/143 Walker Street, Townsville Qld 4810
PO Box 953, Townsville Qld 4810
General enquiries: (07) 4760 7378
Toll free: 1800 806 197
Maintenance enquiries: 1300 650 913
After hours emergency maintenance: 1800 808 107
Fax: (07) 4760 7376
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Top of pageNorth West Queensland
North West Queensland Area Office
19 West Street, Mount Isa Qld 4825
PO Box 1866, Mt Isa Qld 4825
General enquiries: (07) 4747 2137
Toll free: 1800 620 466
Maintenance enquiries: 1300 650 912
After hours emergency maintenance: 1800 808 107
Fax: (07) 4747 2138
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Top of pageMackay/Whitsunday
Mackay/Whitsunday Area Office
22-30 Wood Street, Mackay Qld 4740
PO Box 978, Mackay Qld 4740
General enquiries: (07) 4967 0888
Toll free: 1800 069 237
Maintenance enquiries: 1300 650 914
After hours emergency maintenance: 1800 808 107
Fax: (07) 4967 0906
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Collinsville Queensland Government Agent Program
Note: Open 9:00am to 12.30pm and 2:00pm to 4.30pm Monday to Friday.

64 Sonoma Street, Collinsville Qld 4804
PO Box 58, Collinsville Qld 4804
Phone: (07) 4785 5567
Fax: (07) 4785 5789

Top of pageCentral Queensland
Central Queensland Area Office
229 Musgrave Street, North Rockhampton Qld 4701
PO Box 6015, CQ Mail Centre Qld 4702
General enquiries: (07) 4938 4089
Toll free: 1800 801 176
Maintenance enquiries: (07) 4938 4085
After hours emergency maintenance: 1800 808 107
Fax: (07) 4938 4088
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Emerald Client Service Centre
27A Hospital Road, Emerald Qld 4720
PO Box 37, Emerald Qld 4720
General enquiries: (07) 4987 4871
Toll free: 1800 659 160
Maintenance enquiries: (07) 4982 3090
After hours emergency maintenance: 1800 808 107
Fax: (07) 4982 1721
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Gladstone Client Service Centre
147 Goondoon Street, Gladstone Qld 4680
PO Box 5082, Gladstone Qld 4680
General enquiries: (07) 4979 6560
Toll free: 1800 266 807
Maintenance enquiries: (07) 4979 4960
After hours emergency maintenance: 1800 808 107
Fax: (07) 4979 6574
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Top of pageSouth West Queensland
South West Queensland Area Office
Level 2 Condamine Centre, 10 Russell Street, Toowoomba Qld 4350
PO Box 418, Toowoomba Qld 4350
General enquiries: (07) 4615 3560
Toll free: 1800 623 435
Maintenance enquiries: 1300 650 915
After hours emergency maintenance: 1800 808 107
Fax: (07) 4615 3679
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Top of pageWide Bay-Burnett
Wide Bay-Burnett Area Office
16 Quay Street, Bundaberg Qld 4670
PO Box 1120, Bundaberg Qld 4670
General enquiries: (07) 4131 5990
Toll free: 1800 809 835
Maintenance enquiries: 1800 633 949
After hours emergency maintenance: 1800 808 107
Fax: (07) 4131 5989
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Maryborough Client Service Centre
116 Lennox Street, Maryborough Qld 4650
PO Box 535, Maryborough Qld 4650
General enquiries: (07) 4121 1918
Toll free: 1800 623 242
Maintenance enquiries: 1300 137 687
After hours emergency maintenance: 1800 808 107
Fax: (07) 4121 1775
Email: ICCHousingEnquiries@smartservice.qld.gov.au

Housing Services NSW

HOUSING NSW 1300 468 746

Southern and Western NSW Housing Services

Telephone:
(02) 6360 8111

Street Address:
272 Summer Street,
ORANGE NSW 2800

Shelter suite 2, Level 4
377-383 Sussex Street
Sydney NSW 2000

Phone: 61 (2) 9267 5733
Fax: 61 (2) 9267 5001

After Hours Temporary Accommodation Service
Telephone 1800 152 152 (free call)
(Monday to Friday 4.30 pm – 10.00 pm and weekends and public holidays 10.00 am – 10.00 pm)

Housing NSW Head Office
223-239 Liverpool Road
Ashfield NSW Australia 2131
Ph: 02 8753 8000
Fax: 02 8753 8888
Post: Locked Bag 4001, Ashfield BC NSW 1800

To enquire about Community Housing, contact:
Community Housing Division Head Office
Ph: (02) 8753 8280
Fax: (02) 8753 8294
Address: 223-239 Liverpool Road, Ashfield

Housing NSW Contact details. (Department of Housing). Housing NSW website: www.housing.nsw.gov.au. General Enquiries (24 hours). 1800 629 212 ...

housing Services South Australia

Crisis Care on 131 611 emergency accommodation

■Anglicare SA
Provides emergency accommodation for homeless families and newly arrived refugees.

■Boarding House Outreach Program

Provides services to boarding house residents to help them access and maintain independent accommodation. The program also links residents to other agency resources and supports.
Phone: 8269 8781 (Northern Metropolitan)
Phone: 8237 8777 (Eastern and Inner City)
Phone: 8440 2287 (Western)
Phone: 8392 3100 (Southern)■Family Accommodation and Information Referral Service
Phone: 1800 003 308

■Domestic Violence Crisis Service
Phone: 1300 782 200 (24 hour service)

■Ninko Kurtangga Patpangga (Southern Domestic Violence Service)
Provides Aboriginal and Torres Strait Islander women and women with children and non Aboriginal women who have Aboriginal and Torres Strait Islander children safe accommodation and outreach support with legal matters, retrieving personal belongings and accessing income support and benefits. Referral required from the Domestic Violence Crisis Service.
Phone: 1300 782 200
Email: sdvsm@sdvs.org.au

■Nunga Mi: Minars Women's Shelter
Provides emergency and medium term supported accommodation for Aboriginal women and their children escaping domestic violence (boys up to 12 years) as well as information and counselling. Referral required from Crisis Care or Domestic Violence Crisis Service.
Phone: 1300 782 200
Email: nungamiminar@nigpond.com
Hours: Mon-Fri 9am-5pm

■Youth Accommodation and Support Services
Offers a range of services to Aboriginal families including youth supported accommodation at Narrunga House (Somerton Park) and Olga Fudge Lodge (Westbourne Park). Referrals through Aboriginal Family Support Services only.
Address: 134 Waymouth Street
Adelaide SA 5000
Phone: 8212 1112
Email: leanne.young@afss.com.au
Elders

■Aboriginal Elders Village
A residential aged care facility offering low and high level care as well as independent living units for aged and disabled Aboriginal people.
Street address: 2 Oldford St
Davoren Park SA 5113
Postal address: PO Box 1500
Davoren Park SA 5113
Phone: 8287 1454
Email: elders1@internode.on.net
Eligibility: Accommodation for Aboriginal people with disabilities aged 50 and over.
Drug and alcohol issues

■Aboriginal Sobriety Group
Includes residential accommodation, rehabilitation and a prevention program at Cyril Lindsay House (Adelaide) and Lakalinjeri Tumbetin Waal (Community Healing Centre). Referrals through the Aboriginal Sobriety Group only.

Housing Services Victoria

Victoria

Need some help with tenancy issues call homeground tenancy advice service on 9471 4522

support and accommodation rights service 1800 066 256

Dept of human services-office of housing 679 high st preston 9479 0122 1300 664 977

Consumer affairs vic 1300 558 181

Tenants union vic 9416 2577

Inner north hanover 9486 6811

Melb youth support 9614 3688

Ozanam house-men only 9300 2977

Homeground shelter intake 9417 2500

Hanover womens service 9525 8499

St Kilda Crises Centre 1800 627 727

hanover Southbank 9699 4566

Lighthouse Locations
Administration and Resource Centre located in Richmond.

Houses are listed as follows:

http://www.lighthousefoundation.org.au/about/cid/6/parent/1/t/about/l/layout

Youth accomadation

Location Lighthouse Name
Richmond Cabrini Lighthouse
Clayton Campbell Edwards Lighthouse
Springvale Cleveland Lighthouse
East Malvern East Malvern Lighthouse
Cheltenham The Pines Lighthouse
Ballarat William Angliss Lighthouse
Greenvale
Honda MPE Lighthouse
Boronia Wilson Family Lighthouse

priority 1

What the housing department dont tell you, to get straight on priority one

1 Must be homeless at least 3 times in one year.

2 There must be some sort of violence.

3 must have as many support letters as you can get eg: Dr, Social workers,Police reports any documents to make your case stronger.

4 get a worker to do the work with you eg:w.i.s.h.i.n,social worker, Case manager.

5 Ring every week at least 2-3 times and ask where you are on the list,after $20-$30 you should have your house they will get sick of you ringing and give you your house.

Financial Assistance

Dept of human service 1800 658 521

Utility relief grants scheme, Concession card holders, they pay your utility bills due to financial crises, contact utility company for the application form.

Good Shepard buying Service 9417 4666

Australian Capital Territory Care Financial Counselling Service
02 6257 1788

New South Wales Financial Counsellors Association of NSW
1300 914 408
www.financialcounsellors.asn.au
CreditLine Helpline
1800 808 488

Northern Territory Anglicare Northern Territory Financial Counselling Service
08 8948 2700 or 08 8985 0000
Somerville Community Services (Darwin area)
08 8920 4100
Tangentyre Council (Alice Springs area)
08 8951 4222

Queensland Financial Counselling Assocation of Queensland
07 332 13192
www.fcqn.asn.au

South Australia South Australia Financial Counselling Association
Uniting Care Wesley
08 8202 5111
Child Youth and Family Services
08 8226 7000

Tasmania Anglicare Financial Counselling Service
03 6234 3510 or 1800 243 232
Consumer Credit Solicitor at Hobart Community Legal Service
03 6223 2500 or 1800 232 500

Victoria Consumer Affairs Victoria
1300 55 8181

Western Australia Financial Counsellors Resource Project
08 9221 9411
Consumer Credit Legal Service
08 9481 7665
Financial Counsellor’s Association of WA
08 9325 1617

The State Revenue Office Victoria displays and maintains the Unclaimed Money database solely in its capacity as provider of Unclaimed Money administration services.

State Revenue Office Victoria
Level 2, 121 Exhibition Street,
Melbourne VIC 3000

A payment of up to $7000 is payable to eligible first home owners, download the form from www.vic.gov.au

Emergency Relief

Darebin Information Resource Service 287 High st Preston
9495 0122

The Salvation Army Preston
9471 9111

Moreland Community Legal Centre Inc
Food Vouchers and Financial Assistance
All assistance dependent on the availability of staff (often volunteers) and supplies of vouchers or other assistance. Most services listed offer a range of other services.

St Vincent de Paul
254-260 Sydney Road
Coburg 3058
10am-3pm
Phone: 1300 30 53 30
Assistance: Food parcels, food vouchers. Appointments for home visits necessary.

Pascoe Vale Road
Glenroy
Phone: 9300 3276
Appointment for home visit necessary.

St Ambrose's Catholic Church
287 Sydney Road
Brunswick
Thursday 11-11.30am
Assistance: Food Parcels
Any area. No ID necessary. Can come as needed.

St Joseph's
Corner of Wellington and Otter Streets
Collingwood
Friday 9.30am

Salvation Army
10-18 Tinning Street
Brunswick
Monday, Tuesday, Wednesday and Friday, Appointment card required
Phone: 9384 8350
ID-Health care card; Proof of need.

828 Sydney Road
Coburg North (enter from Headley Street)
Open Wednesday and Friday
Phone: 9354 3266 Other days phone: 9355 7985
Appointment necessary, ID and Proof of need required.

2 Finchley Avenue
Glenroy
Phone: 9300 4099
Appointment necessary.

Coburg Community Information Centre
80 Bell Street
Coburg
Monday - Thusday, 10am-2.30pm
For Coburg, Pascoe Vale, and Fawkner.
Appointment not needed. ID-Health Care Card and Proof of need.

Council of Single Mothers and their Children
Support Line
9.30am-3pm, Monday - Thursday
Phone: 9654 0622 or 1800 077 374
Assistance for single mothers and children only.

Victorian Relief
134 Jeffcott Street
West Melbourne
Phone: 9329 5599
Monday - Thursday, 9am-4pm, Friday 9am-3pm
Assistance: Food parcels
Appointment by agency only.

Glenroy Community Information Centre
7 Belair Ave
Glenroy
Phone: 9306 0555
Assistance: Food, milk. Clients from any area.

St Vincent DE Paul
1300 305 330

Northern community church of Christ food parcels
9484 4788

Parish of jika jika food parcels
9471 9191

St Mary Church East Preston Material aid and housing
0433 065 567

Travellers Aid for stranded travellers
96542600

Emergency Relief

•How to apply for funding
Introduction
The objective of Emergency Relief (ER) is to assist people in financial crisis to deal with their immediate crisis situation in a way that maintains the dignity of the individual and encourages self reliance.

Assistance from Emergency Relief providers to clients is primarily in the form of:
•purchase vouchers of a fixed value (eg for food, transport or chemist vouchers);

•assistance with rent/accommodation;

•part-payment of utility account/s;

•material assistance such as food parcels or clothing;

•budgeting assistance and/or

•appropriate referrals to other services that help to address underlying causes of financial crisis.

The national allocation is split into State/Territory allocations calculated using data on the regional location of recipients of various Commonwealth benefits and allowances:
•Disability Support
•Newstart Allowance
•Parenting Payment Single
•Youth Allowance
•FTB (A) maximum
•Community Development Employment Project
•Exceptional Circumstances Relief payment.

How to apply for funding
The Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) national office is responsible for the ongoing policy development and program management of ER. FaHCSIA's state and territory offices manage ER on a day-to-day basis.

To apply for funding, contact the FaHCSIA office in your state/territory. Each state and territory office is responsible for allocating funds and will know if there is any funding available and how to apply.

New South Wales office and Australian Capital Territory office:
Level 9, 280 Elizabeth Street, Sydney
GPO Box 9820, Sydney NSW 2001
Phone: 1300 653 227 (local call cost only)
Fax: 02 8255 7778

Queensland office:
100 Creek Street, Brisbane
GPO Box 9820, Brisbane QLD 4001
Phone: 1300 653 227 (local call cost only)
Fax: 07 3004 4745

Western Australian office:
Floor 12, 152-158 Georges Terrace, Perth
GPO Box 9820, Perth WA 6848
Phone: 1300 653 227 (local call cost only)
Fax: 08 9229 1598

Tasmanian office:
Floor 3, 21 Kirksway Place, Battery Point
GPO Box 9820, Hobart TAS 7001
Phone: 1300 653 227 (local call cost only)
Fax: 03 6211 9399

Victorian office:
Level 3, Casselden Place,
2 Lonsdale Street, Melbourne
GPO Box 9820, Melbourne, VIC 3001
Phone: 1300 653 227 (local call cost only)
Fax: 03 8626 1217

South Australian office:
Floor 18, 11 Waymouth Street, Adelaide
GPO Box 9820, Adelaide SA 5001
Phone: 1300 653 227 (local call cost only)
Fax: 08 8400 2199

Northern Territory office:
Floor 2, 13 Scaturchio Street, Casuarina
GPO Box 9820, Darwin NT 0801
Phone: 1300 653 227 (local call cost only)
Fax: 08 8936 6331


Melbourne metropolitan area
ALTONA: Community Information Centre Hobson's Bay
5 Sargood St, Altona
Ph: 9398 5207
Mon-Fri 10am-3pm
Referral service only

The Salvation Army Worship and Community Centre
108 Queen St, Altona
Ph: 9398 1954
Tues-Thurs 10am-2pm
Food vouchers for people in Altona, Altona Meadows/West, Seaholme.
ID required

ASHBURTON Camcare
4 Y St, Ashburton
Ph: 9885 0366
Mon-Thurs 9am-4.30pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell, Hawthorn,
parts of Surrey Hills. ID required. Food vouchers (max. 4 per person per year)
and parcels. Camcare agencies in Ashburton, Camberwell and Kew share
information on their clients

BAYSIDE Support and Information Centre Inc.
12 Katoomba St, Hampton East
Ph: 9555 6560
Mon-Fri 9am-5pm
For people in Cheltenham, Heatherton, Highett and Moorabbin.
ID required. Food vouchers and parcels

BOX HILL Community Information Centre
Box Hill Town Hall Hub,
27 Bank St, Box Hill
Ph: 9890 3333
Preferred times: Mon-Fri 9.30am-3.30pm
For people in the Box Hill area north of Canterbury Rd.
No appointment necessary

BRIGHTON Benevolent Society
Brighton Town Hall,
Cnr Carpenter and Wilson Sts, Brighton
Ph: 9592 7294
Mon, Wed and Fri 10.30am-12 noon
For people in Brighton, Hampton/East, Highett, Beaumaris, etc.
ID required.
Food vouchers

BRIGHTON Community Information
104 Bay St, Brighton
Ph: 9596 7283
Mon-Fri 10am-3pm
Emergency relief (food vouchers) provided only when Brighton Benevolent
Society (above) is closed

BROADMEADOWS Uniting Care
413 Camp Rd, Broadmeadows
Ph: 9309 3388
Mon-Fri 9.30am-12.30pm
By appointment only, up to 24 hours ahead, ring between 9-9.30am.
Emergencies only. For residents of the City of Hume and northern
suburbs of City of Moreland. ID required. No food vouchers (parcels only)

BURWOOD EAST: East Burwood Centre
220 Burwood Hwy, Burwood East
Ph: 9803 3400
Mon-Fri 9.30am-4pm
Food vouchers, food items and pharmacy vouchers for people in the
area south of Canterbury Rd and bound by Highbury Rd and Dandenong Creek.
Centrelink ID required. No appointment necessary

CAMBERWELL Camcare
19 Fairholm Grove, Camberwell
Ph: 9882 2216
Mon-Fri 9am-4.30pm; Wed til 9pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell,
Hawthorn, parts of Surrey Hills, etc. ID required. Food vouchers
(max. 4 per person per year) and parcels. Camcare agencies in Ashburton,
Camberwell and Kew share information on their clients

CAULFIELD: Community Information Glen Eira
256 Hawthorn Rd, Caulfield
Ph: 9524 3272 or 9524 3200
Mon-Fri 9.30am-3.40pm
For people in the City of Glen Eira
(Bentleigh, Caulfield, Ormond, parts of Moorabbin).
Food vouchers and parcels

CHELSEA Community Information and Support Service Inc
1 Chelsea Rd, Chelsea
Ph: 9772 8939
Mon-Fri 9.30am-3.30pm
For people in the area from Mordialloc Creek to Frankston Freeway,
Eel Race Rd and the beach. Centrelink Concession Card required.
May pay for drug treatment programs
CHELTENHAM - see Bayside

COBURG Community Information Centre Inc.
80 Bell St, Coburg
Ph: 9350 3737
Mon, Tue and Thurs 10am-3pm.
Last appointment: 2.30pm. For residents of the City of Moreland.
ID required. By appointment. Food vouchers available every 3 months.
Pharmacy referral for prescriptions.

CRANBOURNE Information and Support Service Inc.
156A Sladen St, Cranbourne
Ph: 5996 3333
Mon-Fri 9.30am-4pm
For people from Casey South (Cranbourne/North, Hampton Park,
Lyndhurst, Pearcedale, Tooradin, Clyde, Devon Meadows and coastal villages)

CROYDON: Maroondah Citizens' Advice Bureau
214 Mt Dandenong Rd, Croydon
Ph: 9725 7920
Mon-Fri 9.30am-4pm
Food and vouchers available to people in the local area
DANDENONG Community Advisory Bureau Inc.

186 Foster St East, Dandenong
Ph: 9791 8366 or 9791 8344
Mon-Fri 9.30am-4.30pm
For people from Dandenong and Keysborough. Need to be referred the
first time by Centrelink or another agency

DINGLEY VILLAGE Community Advice Bureau Inc.
31 Marcus Rd, Dingley Village
Ph: 9551 1799
Emergency relief Wed 1pm-3pm; Thurs 10am-2pm
Food parcels (no food vouchers) and Telstra vouchers for residents of City
of Kingston (Moorabbin, Oakleigh South, Clarinda and Clayton South to
Carrum and Patterson Lakes, and Port Phillip Bay foreshore from Mentone to
Carrum). Health Care/ Pensioner Concession Card required. No interview necessary

DONCASTER Community Care and Counselling Centre Inc.
7th floor, Westfield Shoppingtown Williamsons Rd, Doncaster
Ph: 9841 4215
Emergency relief Mon, Tues and Thurs 1pm-5 pm; Wed 9am-5pm; Fri 9am-1pm;
Last appointment: 4pm Mon-Thurs and noon Fri
For low-income residents of Bulleen, Doncaster/East, Donvale,
Lower/Templestowe, Park Orchards, Wonga Park, parts of North Ringwood.
ID required.

EPPING: Community Information Whittlesea
Shop 111, Epping Plaza,
Cnr Cooper and High Sts, Epping
Ph. 9401 6666
Mon-Fri 9am-5pm
Phone Monday 9am for appointment during the week (can be hard to get through;
appointments are limited). For residents of City of Whittlesea. ID required.
Emergency relief provided in the form of a cash cheque.

ESSENDON Citizens' Advice Bureau
Clocktower Centre,
1 Pascoe Vale Rd, Moonee Ponds
Ph: 9370 4533
Emergency relief Mon, Tues and Fri 11am-2.15pm
Food vouchers available for people living in Ascot Vale, Essendon,
Highpoint, Maribyrnong and Moonee Ponds. ID required

FOOTSCRAY: Wesley Footscray Outreach
93 Geelong Rd, Footscray
Ph 9689 3515
Mon-Fri 9.30am-3pm
Food vouchers and parcels, assistance with utility bills for residents of
City of Maribyrnong holding current Health Care or Pension cards.
ID required showing address

FRANKSTON Community Support and Information Centre
68 Playne St, Frankston
Ph: 9768 1600
Mon, Tues, Wed and Fri 9am-4pm;
Thurs 1-4pm
For residents of City of Frankston only. ID required. Food vouchers, food parcels,
pharmaceutical and transport assistance, subject to assessment

GLENROY Community Information Centre
7 Belair Ave, Glenroy
Ph: 9306 0555
Mon-Thurs 10am-3pm
Referral service. Food parcels, Met tickets

GREENSBOROUGH: Community Information Diamond Valley Inc.
Shop 201, Level 2, Greensborough Plaza,
25 Main St, Greensborough
Ph: 9435 8282
Mon-Fri 9.30am-4.30pm
Food vouchers for people from the Greensborough Centrelink zone (Bundoora,
Kingsbury, Watsonia, Greensborough, Briar Hill, St Helena, Lower Plenty,
Montmorency and South Morang). ID required

HEIDELBERG: Banyule Support and Information Centre Inc.
101 Burgundy St, Heidelberg
Ph: 9459 5959
Mon-Fri 10am-4pm
For people in Heidelberg, Heidelberg West/Heights, Ivanhoe, Rosanna,
Eaglemont, Viewbank, Bellfield, Macleod, Yallambie. ID required

KEW Camcare
1 Civic Drive, Kew
Ph: 9853 5244
Mon-Thurs 9.45am-4.15pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell,
Hawthorn, parts of Surrey Hills. ID required. Food vouchers (max. 4 per
person per year) and parcels. Camcare agencies in Camberwell, Ashburton
and Kew share information on their clients

LAVERTON Community Centre
Cnr Crown St and Railway Ave, Laverton
Ph 9369 4866 or 9369 2726
Mon, Wed and Fri 10am-1pm
For residents of Hobson's Bay area. ID required showing address. Food
vouchers, travel vouchers, chemist assistance, payment of some bills;
also community café providing on-site meals

LILYDALE and District Community Information Centre
214 Main St, Lilydale
Ph: 9735 1311
Mon-Fri 10am-3pm
For people in the local area including Chirnside Park, Kilsyth, Monbulk,
Mooroolbark, Mt Dandenong, Mt Evelyn, Wandin, etc. Food vouchers (max.
4 per year) and food items when available. Petrol/Telstra vouchers when
available and help with some household accounts

MELBOURNE Youth SupportServices
19 King St, Melbourne
Ph: 9614 3688
Mon-Fri 9am-8pm; Sat-Sun 10am-6pm
Referral for food vouchers and crisis accommodation for young
people aged 15-25 years; food items provided when available.
For other inner city services, contact St
Vincent de Paul or The Salvation Army
(see 'Larger emergency relief agencies', below).

MENTONE: Citizens' Advice Bureau and Information Centre
36 Florence St, Mentone
Ph: 9583 2436 or 9583 8233
Mon-Wed and Fri 10am-4pm;
Thurs 10am-1pm
For people in the local area. Centrelink ID required. Food parcels and vouchers,
help with household bills when possible, help to find accommodation.
No appointments

MORNINGTON Community Information and Support Centre
320 Main St, Mornington
Ph: 5975 1644
Mon-Fri 9am-5pm
For people living in the Mornington area (postcodes 3930, 3931, 3933, 3934) By
interview only - must be emergency case. Food vouchers, transport assistance and
Telstra vouchers available. Also Needle/Syringe exchange
MORNINGTON PENINSULA - see Rosebud

MOUNT WAVERLEY: Monash-Waverley Community Information
and Support
6 Holskamp St, Mount Waverley
Ph: 9807 9844
Mon-Fri 9.30am-3.30pm
For people in the Waverley area - Health Care/Pension Card holders.
Petrol vouchers, train tickets, small supermarket vouchers ($5), some
food parcels for emergencies. No appointment necessary

NARRE WARREN: Casey North Community Information and Support
The Office Centre, Suite S1006,
Overland Drive, Fountain Gate
Ph: 9705 6699
Mon, Tues, Thurs and Fri 9.30am-4.30pm; Wed 12 noon-7pm
Material aid for residents of Narre Warren/North/South and Berwick. ID required

NORTHCOTE Community Information and Support Service
185-187 High St, Northcote
Ph: 9489 4999
Mon, Tue, Thurs and Fri 10am-4pm.
(Office closed Wednesdays except for phone referrals 12 noon-3pm)
Food vouchers available to residents of Northcote, Thornbury, Fairfield,
Alphington. ID required. Dependants must be listed on concession card
to qualify for additional assistance. Tend to have fewer resources available
in second half of month. No appointment necessary

OAKLEIGH: Monash-Oakleigh Community Support and Information
Service
25 Downing St, Oakleigh
Ph: 9568 4533
Mon-Fri 10am-4pm
For residents of City of Monash. Centrelink ID required. Food vouchers
(max. 4 per year), food items, clothing and nappies

PORT MELBOURNE: Port Phillip Community Group/Southport
Support Services
Liardet Community Centre,
154 Liardet St, Port Melbourne
Ph: 9209 6350 or 9209 6540
Mon-Fri 9am-4pm
For South Melbourne, Albert Park and Middle Park residents. Centrelink ID
required. By appointment only. Food vouchers, Met tickets, pharmacy assistance

PRAHRAN Citizens' Advice Bureau
225 Chapel St, Prahran
Ph: 95102477
Mon-Fri 10.30am-3pm
Limited material aid, food vouchers and food parcels available to residents
in the Stonnington area (Armadale, Glen Iris, Malvern/East, Prahran,
South Yarra, Toorak, Windsor). ID/Health Care Card required. No appointments

PRESTON/RESERVOIR: Darebin Community Information and Support
Centre Inc.
287 High St, Preston
Ph: 9495 0122
Mon-Fri 10am-4pm
For people in crisis living in Preston and Reservoir, Regent, Keon Park
and Kingsbury. ID showing address required. Food, Telstra,
pharmaceutical vouchers and travel assistance provided subject to interview

RINGWOOD: Maroondah Citizens' Advice Bureau
Ringwood Library Complex,
4 Civic Place, Ringwood
Ph: 9870 3233
Mon-Fri 9.30am-4pm
Small amount of emergency relief available - mostly by referral.
For people in Ringwood and surrounding areas. ID required

ROSEBUD: Southern Peninsula Community Support and Information
Centre
878 Point Nepean Rd, Rosebud
Ph: 5986 1285
Mon-Wed and Fri 10am-3pm;
Thurs 10am-12.30pm
Need current benefit card with southern Peninsula address (postcodes 3929,
3936, 3939-3943). Food, medication and transport assistance, depending on
availability. No appointment necessary. Also Needle/Syringe exchange

SANDRINGHAM: Community Information Sandringham
31 Abbott St, Sandringham
Ph: 9598 0422
Mon-Fri 10am-1pm
Vouchers for local fruit and vegetable store and some food items.
Information and referral service. No appointment necessary

SOUTH MELBOURNE: Port Phillip Community Group/Southport Support
Services
Community Services Building,
222 Banks St, South Melbourne
Ph 9209 6360
Mon-Fri 9am-4pm
For South Melbourne, Albert Park and Middle Park residents.
Centrelink ID required. By appointment only. Food vouchers,
Met tickets, pharmacy assistance

SPRINGVALE Community Aid and Advice Bureau
5 Osborne Ave, Springvale
Ph: 9546 5255
Mon, Tues, Thurs and Fri 9am-5pm;
Wed 1-5pm
For people from the Springvale/South, Noble Park and Clayton South areas.
No appointment necessary

ST KILDA Community Centre
161 Chapel St, St Kilda
Ph 9534 0777
Mon-Wed and Fri 9.30am-1pm, 2-5pm; Thurs 1-5pm
For Health Care Cardholders in the St Kilda area. Food vouchers,
Met tickets, use of phone. By appointment only

SUNSHINE: Uniting Care Sunshine Mission
32 Withers St, Sunshine
Ph 9311 5900
Tues-Fri 10am-12.30pm
For Health Care Cardholders in Brimbank area. Food parcels

WARRANDYTE Community Centre
168-178 Yarra Street, Warrandyte
Ph: 9844 4503
Mon-Thur 10am-4pm; Fri 10am-1pm
Referral service only (see below)
WARRANDYTE Housing and Support
65 Yarra St, Warrandyte
Ph: 9844 4495
Mon-Thurs 9am-4.30pm (by appointment)
For people who hold a pension card and/or are on low incomes.
Food parcels, help with household items, telephone bills, school fees,
medical bills and petrol by arrangement

WERRIBEE Support and Housing
19 Duncan's Rd, Werribee
Ph 9742 6452
Mon and Fri only 10am-2pm
Food vouchers (Coles gift cards). Must have referral from local agency
or Centrelink

Tax Help Centres

Northern Community information Centre 185-187 High st Northcote 9489 4999

Preston Community Information Centre 287 High St Preston 9480 8200

Lalor Living & Learning Centre 47A French St Lalor 9465 6409

Epping Community Centre Shop111 Epping Plaza Epping 9401 6666

mill park Community Centre 68 Mill park Drive Mill Park 9404 4565

banyule Information Centre Shop 1-101 Burgandy St Heidelberg 9459 5959

http://www.visionaustralia.org.au/

Tax Help program

Once you have determined that you are eligible for the Tax Help program and want to make an appointment please phone 13 28 61. Tax Help is only available July to October each year.
http://www.ato.gov.au/



WHO AND WHERE

CONTACT DETAILS
Harris Community Centre
97 Quarry St Ultimo
9550 1140

Tanya Plibersek MP
422 Crown Street, Surry Hills 9357 6366
Australian Chinese Community Association
Rockdale Centre, 452 Princess Highway, Rockdale
6 Bridge Street, Granville
9597 5455
9637 9913

City of Sydney, Glebe Neighbourhood Centre
Glebe Town Hall, 160 St Johns Rd, Glebe 9298 3187

South Sydney Community Aid
180 George Street, Redfern 9319 4073

Newton Neighbourhood Centre
1 Bedford Street, Newtown 9516 4755

Walla Mulla Community Centre
49 McElhorne Street, Wolloomooloo
9368 1381