Emergency Relief

Darebin Information Resource Service 287 High st Preston
9495 0122

The Salvation Army Preston
9471 9111

Moreland Community Legal Centre Inc
Food Vouchers and Financial Assistance
All assistance dependent on the availability of staff (often volunteers) and supplies of vouchers or other assistance. Most services listed offer a range of other services.

St Vincent de Paul
254-260 Sydney Road
Coburg 3058
10am-3pm
Phone: 1300 30 53 30
Assistance: Food parcels, food vouchers. Appointments for home visits necessary.

Pascoe Vale Road
Glenroy
Phone: 9300 3276
Appointment for home visit necessary.

St Ambrose's Catholic Church
287 Sydney Road
Brunswick
Thursday 11-11.30am
Assistance: Food Parcels
Any area. No ID necessary. Can come as needed.

St Joseph's
Corner of Wellington and Otter Streets
Collingwood
Friday 9.30am

Salvation Army
10-18 Tinning Street
Brunswick
Monday, Tuesday, Wednesday and Friday, Appointment card required
Phone: 9384 8350
ID-Health care card; Proof of need.

828 Sydney Road
Coburg North (enter from Headley Street)
Open Wednesday and Friday
Phone: 9354 3266 Other days phone: 9355 7985
Appointment necessary, ID and Proof of need required.

2 Finchley Avenue
Glenroy
Phone: 9300 4099
Appointment necessary.

Coburg Community Information Centre
80 Bell Street
Coburg
Monday - Thusday, 10am-2.30pm
For Coburg, Pascoe Vale, and Fawkner.
Appointment not needed. ID-Health Care Card and Proof of need.

Council of Single Mothers and their Children
Support Line
9.30am-3pm, Monday - Thursday
Phone: 9654 0622 or 1800 077 374
Assistance for single mothers and children only.

Victorian Relief
134 Jeffcott Street
West Melbourne
Phone: 9329 5599
Monday - Thursday, 9am-4pm, Friday 9am-3pm
Assistance: Food parcels
Appointment by agency only.

Glenroy Community Information Centre
7 Belair Ave
Glenroy
Phone: 9306 0555
Assistance: Food, milk. Clients from any area.

St Vincent DE Paul
1300 305 330

Northern community church of Christ food parcels
9484 4788

Parish of jika jika food parcels
9471 9191

St Mary Church East Preston Material aid and housing
0433 065 567

Travellers Aid for stranded travellers
96542600

Emergency Relief

•How to apply for funding
Introduction
The objective of Emergency Relief (ER) is to assist people in financial crisis to deal with their immediate crisis situation in a way that maintains the dignity of the individual and encourages self reliance.

Assistance from Emergency Relief providers to clients is primarily in the form of:
•purchase vouchers of a fixed value (eg for food, transport or chemist vouchers);

•assistance with rent/accommodation;

•part-payment of utility account/s;

•material assistance such as food parcels or clothing;

•budgeting assistance and/or

•appropriate referrals to other services that help to address underlying causes of financial crisis.

The national allocation is split into State/Territory allocations calculated using data on the regional location of recipients of various Commonwealth benefits and allowances:
•Disability Support
•Newstart Allowance
•Parenting Payment Single
•Youth Allowance
•FTB (A) maximum
•Community Development Employment Project
•Exceptional Circumstances Relief payment.

How to apply for funding
The Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) national office is responsible for the ongoing policy development and program management of ER. FaHCSIA's state and territory offices manage ER on a day-to-day basis.

To apply for funding, contact the FaHCSIA office in your state/territory. Each state and territory office is responsible for allocating funds and will know if there is any funding available and how to apply.

New South Wales office and Australian Capital Territory office:
Level 9, 280 Elizabeth Street, Sydney
GPO Box 9820, Sydney NSW 2001
Phone: 1300 653 227 (local call cost only)
Fax: 02 8255 7778

Queensland office:
100 Creek Street, Brisbane
GPO Box 9820, Brisbane QLD 4001
Phone: 1300 653 227 (local call cost only)
Fax: 07 3004 4745

Western Australian office:
Floor 12, 152-158 Georges Terrace, Perth
GPO Box 9820, Perth WA 6848
Phone: 1300 653 227 (local call cost only)
Fax: 08 9229 1598

Tasmanian office:
Floor 3, 21 Kirksway Place, Battery Point
GPO Box 9820, Hobart TAS 7001
Phone: 1300 653 227 (local call cost only)
Fax: 03 6211 9399

Victorian office:
Level 3, Casselden Place,
2 Lonsdale Street, Melbourne
GPO Box 9820, Melbourne, VIC 3001
Phone: 1300 653 227 (local call cost only)
Fax: 03 8626 1217

South Australian office:
Floor 18, 11 Waymouth Street, Adelaide
GPO Box 9820, Adelaide SA 5001
Phone: 1300 653 227 (local call cost only)
Fax: 08 8400 2199

Northern Territory office:
Floor 2, 13 Scaturchio Street, Casuarina
GPO Box 9820, Darwin NT 0801
Phone: 1300 653 227 (local call cost only)
Fax: 08 8936 6331


Melbourne metropolitan area
ALTONA: Community Information Centre Hobson's Bay
5 Sargood St, Altona
Ph: 9398 5207
Mon-Fri 10am-3pm
Referral service only

The Salvation Army Worship and Community Centre
108 Queen St, Altona
Ph: 9398 1954
Tues-Thurs 10am-2pm
Food vouchers for people in Altona, Altona Meadows/West, Seaholme.
ID required

ASHBURTON Camcare
4 Y St, Ashburton
Ph: 9885 0366
Mon-Thurs 9am-4.30pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell, Hawthorn,
parts of Surrey Hills. ID required. Food vouchers (max. 4 per person per year)
and parcels. Camcare agencies in Ashburton, Camberwell and Kew share
information on their clients

BAYSIDE Support and Information Centre Inc.
12 Katoomba St, Hampton East
Ph: 9555 6560
Mon-Fri 9am-5pm
For people in Cheltenham, Heatherton, Highett and Moorabbin.
ID required. Food vouchers and parcels

BOX HILL Community Information Centre
Box Hill Town Hall Hub,
27 Bank St, Box Hill
Ph: 9890 3333
Preferred times: Mon-Fri 9.30am-3.30pm
For people in the Box Hill area north of Canterbury Rd.
No appointment necessary

BRIGHTON Benevolent Society
Brighton Town Hall,
Cnr Carpenter and Wilson Sts, Brighton
Ph: 9592 7294
Mon, Wed and Fri 10.30am-12 noon
For people in Brighton, Hampton/East, Highett, Beaumaris, etc.
ID required.
Food vouchers

BRIGHTON Community Information
104 Bay St, Brighton
Ph: 9596 7283
Mon-Fri 10am-3pm
Emergency relief (food vouchers) provided only when Brighton Benevolent
Society (above) is closed

BROADMEADOWS Uniting Care
413 Camp Rd, Broadmeadows
Ph: 9309 3388
Mon-Fri 9.30am-12.30pm
By appointment only, up to 24 hours ahead, ring between 9-9.30am.
Emergencies only. For residents of the City of Hume and northern
suburbs of City of Moreland. ID required. No food vouchers (parcels only)

BURWOOD EAST: East Burwood Centre
220 Burwood Hwy, Burwood East
Ph: 9803 3400
Mon-Fri 9.30am-4pm
Food vouchers, food items and pharmacy vouchers for people in the
area south of Canterbury Rd and bound by Highbury Rd and Dandenong Creek.
Centrelink ID required. No appointment necessary

CAMBERWELL Camcare
19 Fairholm Grove, Camberwell
Ph: 9882 2216
Mon-Fri 9am-4.30pm; Wed til 9pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell,
Hawthorn, parts of Surrey Hills, etc. ID required. Food vouchers
(max. 4 per person per year) and parcels. Camcare agencies in Ashburton,
Camberwell and Kew share information on their clients

CAULFIELD: Community Information Glen Eira
256 Hawthorn Rd, Caulfield
Ph: 9524 3272 or 9524 3200
Mon-Fri 9.30am-3.40pm
For people in the City of Glen Eira
(Bentleigh, Caulfield, Ormond, parts of Moorabbin).
Food vouchers and parcels

CHELSEA Community Information and Support Service Inc
1 Chelsea Rd, Chelsea
Ph: 9772 8939
Mon-Fri 9.30am-3.30pm
For people in the area from Mordialloc Creek to Frankston Freeway,
Eel Race Rd and the beach. Centrelink Concession Card required.
May pay for drug treatment programs
CHELTENHAM - see Bayside

COBURG Community Information Centre Inc.
80 Bell St, Coburg
Ph: 9350 3737
Mon, Tue and Thurs 10am-3pm.
Last appointment: 2.30pm. For residents of the City of Moreland.
ID required. By appointment. Food vouchers available every 3 months.
Pharmacy referral for prescriptions.

CRANBOURNE Information and Support Service Inc.
156A Sladen St, Cranbourne
Ph: 5996 3333
Mon-Fri 9.30am-4pm
For people from Casey South (Cranbourne/North, Hampton Park,
Lyndhurst, Pearcedale, Tooradin, Clyde, Devon Meadows and coastal villages)

CROYDON: Maroondah Citizens' Advice Bureau
214 Mt Dandenong Rd, Croydon
Ph: 9725 7920
Mon-Fri 9.30am-4pm
Food and vouchers available to people in the local area
DANDENONG Community Advisory Bureau Inc.

186 Foster St East, Dandenong
Ph: 9791 8366 or 9791 8344
Mon-Fri 9.30am-4.30pm
For people from Dandenong and Keysborough. Need to be referred the
first time by Centrelink or another agency

DINGLEY VILLAGE Community Advice Bureau Inc.
31 Marcus Rd, Dingley Village
Ph: 9551 1799
Emergency relief Wed 1pm-3pm; Thurs 10am-2pm
Food parcels (no food vouchers) and Telstra vouchers for residents of City
of Kingston (Moorabbin, Oakleigh South, Clarinda and Clayton South to
Carrum and Patterson Lakes, and Port Phillip Bay foreshore from Mentone to
Carrum). Health Care/ Pensioner Concession Card required. No interview necessary

DONCASTER Community Care and Counselling Centre Inc.
7th floor, Westfield Shoppingtown Williamsons Rd, Doncaster
Ph: 9841 4215
Emergency relief Mon, Tues and Thurs 1pm-5 pm; Wed 9am-5pm; Fri 9am-1pm;
Last appointment: 4pm Mon-Thurs and noon Fri
For low-income residents of Bulleen, Doncaster/East, Donvale,
Lower/Templestowe, Park Orchards, Wonga Park, parts of North Ringwood.
ID required.

EPPING: Community Information Whittlesea
Shop 111, Epping Plaza,
Cnr Cooper and High Sts, Epping
Ph. 9401 6666
Mon-Fri 9am-5pm
Phone Monday 9am for appointment during the week (can be hard to get through;
appointments are limited). For residents of City of Whittlesea. ID required.
Emergency relief provided in the form of a cash cheque.

ESSENDON Citizens' Advice Bureau
Clocktower Centre,
1 Pascoe Vale Rd, Moonee Ponds
Ph: 9370 4533
Emergency relief Mon, Tues and Fri 11am-2.15pm
Food vouchers available for people living in Ascot Vale, Essendon,
Highpoint, Maribyrnong and Moonee Ponds. ID required

FOOTSCRAY: Wesley Footscray Outreach
93 Geelong Rd, Footscray
Ph 9689 3515
Mon-Fri 9.30am-3pm
Food vouchers and parcels, assistance with utility bills for residents of
City of Maribyrnong holding current Health Care or Pension cards.
ID required showing address

FRANKSTON Community Support and Information Centre
68 Playne St, Frankston
Ph: 9768 1600
Mon, Tues, Wed and Fri 9am-4pm;
Thurs 1-4pm
For residents of City of Frankston only. ID required. Food vouchers, food parcels,
pharmaceutical and transport assistance, subject to assessment

GLENROY Community Information Centre
7 Belair Ave, Glenroy
Ph: 9306 0555
Mon-Thurs 10am-3pm
Referral service. Food parcels, Met tickets

GREENSBOROUGH: Community Information Diamond Valley Inc.
Shop 201, Level 2, Greensborough Plaza,
25 Main St, Greensborough
Ph: 9435 8282
Mon-Fri 9.30am-4.30pm
Food vouchers for people from the Greensborough Centrelink zone (Bundoora,
Kingsbury, Watsonia, Greensborough, Briar Hill, St Helena, Lower Plenty,
Montmorency and South Morang). ID required

HEIDELBERG: Banyule Support and Information Centre Inc.
101 Burgundy St, Heidelberg
Ph: 9459 5959
Mon-Fri 10am-4pm
For people in Heidelberg, Heidelberg West/Heights, Ivanhoe, Rosanna,
Eaglemont, Viewbank, Bellfield, Macleod, Yallambie. ID required

KEW Camcare
1 Civic Drive, Kew
Ph: 9853 5244
Mon-Thurs 9.45am-4.15pm
For Health Care Card holders in Ashburton, Balwyn, Kew, Camberwell,
Hawthorn, parts of Surrey Hills. ID required. Food vouchers (max. 4 per
person per year) and parcels. Camcare agencies in Camberwell, Ashburton
and Kew share information on their clients

LAVERTON Community Centre
Cnr Crown St and Railway Ave, Laverton
Ph 9369 4866 or 9369 2726
Mon, Wed and Fri 10am-1pm
For residents of Hobson's Bay area. ID required showing address. Food
vouchers, travel vouchers, chemist assistance, payment of some bills;
also community café providing on-site meals

LILYDALE and District Community Information Centre
214 Main St, Lilydale
Ph: 9735 1311
Mon-Fri 10am-3pm
For people in the local area including Chirnside Park, Kilsyth, Monbulk,
Mooroolbark, Mt Dandenong, Mt Evelyn, Wandin, etc. Food vouchers (max.
4 per year) and food items when available. Petrol/Telstra vouchers when
available and help with some household accounts

MELBOURNE Youth SupportServices
19 King St, Melbourne
Ph: 9614 3688
Mon-Fri 9am-8pm; Sat-Sun 10am-6pm
Referral for food vouchers and crisis accommodation for young
people aged 15-25 years; food items provided when available.
For other inner city services, contact St
Vincent de Paul or The Salvation Army
(see 'Larger emergency relief agencies', below).

MENTONE: Citizens' Advice Bureau and Information Centre
36 Florence St, Mentone
Ph: 9583 2436 or 9583 8233
Mon-Wed and Fri 10am-4pm;
Thurs 10am-1pm
For people in the local area. Centrelink ID required. Food parcels and vouchers,
help with household bills when possible, help to find accommodation.
No appointments

MORNINGTON Community Information and Support Centre
320 Main St, Mornington
Ph: 5975 1644
Mon-Fri 9am-5pm
For people living in the Mornington area (postcodes 3930, 3931, 3933, 3934) By
interview only - must be emergency case. Food vouchers, transport assistance and
Telstra vouchers available. Also Needle/Syringe exchange
MORNINGTON PENINSULA - see Rosebud

MOUNT WAVERLEY: Monash-Waverley Community Information
and Support
6 Holskamp St, Mount Waverley
Ph: 9807 9844
Mon-Fri 9.30am-3.30pm
For people in the Waverley area - Health Care/Pension Card holders.
Petrol vouchers, train tickets, small supermarket vouchers ($5), some
food parcels for emergencies. No appointment necessary

NARRE WARREN: Casey North Community Information and Support
The Office Centre, Suite S1006,
Overland Drive, Fountain Gate
Ph: 9705 6699
Mon, Tues, Thurs and Fri 9.30am-4.30pm; Wed 12 noon-7pm
Material aid for residents of Narre Warren/North/South and Berwick. ID required

NORTHCOTE Community Information and Support Service
185-187 High St, Northcote
Ph: 9489 4999
Mon, Tue, Thurs and Fri 10am-4pm.
(Office closed Wednesdays except for phone referrals 12 noon-3pm)
Food vouchers available to residents of Northcote, Thornbury, Fairfield,
Alphington. ID required. Dependants must be listed on concession card
to qualify for additional assistance. Tend to have fewer resources available
in second half of month. No appointment necessary

OAKLEIGH: Monash-Oakleigh Community Support and Information
Service
25 Downing St, Oakleigh
Ph: 9568 4533
Mon-Fri 10am-4pm
For residents of City of Monash. Centrelink ID required. Food vouchers
(max. 4 per year), food items, clothing and nappies

PORT MELBOURNE: Port Phillip Community Group/Southport
Support Services
Liardet Community Centre,
154 Liardet St, Port Melbourne
Ph: 9209 6350 or 9209 6540
Mon-Fri 9am-4pm
For South Melbourne, Albert Park and Middle Park residents. Centrelink ID
required. By appointment only. Food vouchers, Met tickets, pharmacy assistance

PRAHRAN Citizens' Advice Bureau
225 Chapel St, Prahran
Ph: 95102477
Mon-Fri 10.30am-3pm
Limited material aid, food vouchers and food parcels available to residents
in the Stonnington area (Armadale, Glen Iris, Malvern/East, Prahran,
South Yarra, Toorak, Windsor). ID/Health Care Card required. No appointments

PRESTON/RESERVOIR: Darebin Community Information and Support
Centre Inc.
287 High St, Preston
Ph: 9495 0122
Mon-Fri 10am-4pm
For people in crisis living in Preston and Reservoir, Regent, Keon Park
and Kingsbury. ID showing address required. Food, Telstra,
pharmaceutical vouchers and travel assistance provided subject to interview

RINGWOOD: Maroondah Citizens' Advice Bureau
Ringwood Library Complex,
4 Civic Place, Ringwood
Ph: 9870 3233
Mon-Fri 9.30am-4pm
Small amount of emergency relief available - mostly by referral.
For people in Ringwood and surrounding areas. ID required

ROSEBUD: Southern Peninsula Community Support and Information
Centre
878 Point Nepean Rd, Rosebud
Ph: 5986 1285
Mon-Wed and Fri 10am-3pm;
Thurs 10am-12.30pm
Need current benefit card with southern Peninsula address (postcodes 3929,
3936, 3939-3943). Food, medication and transport assistance, depending on
availability. No appointment necessary. Also Needle/Syringe exchange

SANDRINGHAM: Community Information Sandringham
31 Abbott St, Sandringham
Ph: 9598 0422
Mon-Fri 10am-1pm
Vouchers for local fruit and vegetable store and some food items.
Information and referral service. No appointment necessary

SOUTH MELBOURNE: Port Phillip Community Group/Southport Support
Services
Community Services Building,
222 Banks St, South Melbourne
Ph 9209 6360
Mon-Fri 9am-4pm
For South Melbourne, Albert Park and Middle Park residents.
Centrelink ID required. By appointment only. Food vouchers,
Met tickets, pharmacy assistance

SPRINGVALE Community Aid and Advice Bureau
5 Osborne Ave, Springvale
Ph: 9546 5255
Mon, Tues, Thurs and Fri 9am-5pm;
Wed 1-5pm
For people from the Springvale/South, Noble Park and Clayton South areas.
No appointment necessary

ST KILDA Community Centre
161 Chapel St, St Kilda
Ph 9534 0777
Mon-Wed and Fri 9.30am-1pm, 2-5pm; Thurs 1-5pm
For Health Care Cardholders in the St Kilda area. Food vouchers,
Met tickets, use of phone. By appointment only

SUNSHINE: Uniting Care Sunshine Mission
32 Withers St, Sunshine
Ph 9311 5900
Tues-Fri 10am-12.30pm
For Health Care Cardholders in Brimbank area. Food parcels

WARRANDYTE Community Centre
168-178 Yarra Street, Warrandyte
Ph: 9844 4503
Mon-Thur 10am-4pm; Fri 10am-1pm
Referral service only (see below)
WARRANDYTE Housing and Support
65 Yarra St, Warrandyte
Ph: 9844 4495
Mon-Thurs 9am-4.30pm (by appointment)
For people who hold a pension card and/or are on low incomes.
Food parcels, help with household items, telephone bills, school fees,
medical bills and petrol by arrangement

WERRIBEE Support and Housing
19 Duncan's Rd, Werribee
Ph 9742 6452
Mon and Fri only 10am-2pm
Food vouchers (Coles gift cards). Must have referral from local agency
or Centrelink