Centrelink Service and payments numbers

ABSTUDY 13 2317 Find out how ABSTUDY may help you stay at school or go on to further studies. TTY is available.

Assistance for Isolated Children 13 2318 Enquiries about Assistance for Isolated Children Scheme payments.

Assurance of Support 13 2850 Find out if you need an Assurance of Support to receive your visa grant.

Australian Apprenticeships 13 3633 Find out more about the Australian Apprenticeships Initiative.

BasicsCard Balance FreeCALL™ 1800 057 111 Find out how much money you have available on your BasicsCard. For all other BasicsCard enquiries please call the Income Management Line.

Centrelink's Business Hotline 13 1158 Find out more about Centrelink's Business Hotline. Send fax information to 13 2115.

Centrelink Multilingual Call 13 1202 Assistance and information in languages other than English.

Centrelink International Services 13 1673 Enquiries about moving or travelling outside Australia, claiming payments while outside Australia, or receiving payments from other countries.

Customer Relations FreeCALL™ 1800 050 004 Use this number to offer compliments, complaints and suggestions. TTY is available.

Debt Recovery 13 6330 Talk to us about repayment of a Centrelink debt.

Disability, Sickness and Carers 13 2717 Enquiries about Disability Support Pension, Mobility Allowance, Carer Payment, Carer Allowance, and Sickness Allowance.

Drought Assistance 13 2316 Find out about Drought Assistance payments and services.

Employment Services 13 2850 Enquiries about Newstart Allowance, Widow Allowance, Farm Help, Exceptional Circumstances Relief Payment, Partner Allowance, Special Benefit, and Employment Services Providers, including Job Services Australia.

Family Assistance Office 13 6150 Family Tax Benefit Part A and B, Child Care Benefit, Parenting Payment, Double Orphan Pension, Health Care Cards, Baby Bonus, Maternity Immunisation Allowance, and Jobs, Education and Training (JET) enquiries.
Farm Assistance FreeCALL™ 1800 050 585 Find out more about Farm Help and Drought Assistance.

FIS Booking Service 13 6357 Make a booking for a financial information service seminar.

Foreign Income Exchange Rate Line FreeCALL™ 1800 050 041 For Information about Foreign Income Exchange Rates.

Fraud Tip-off Line 13 1524 Report a suspected fraud against Centrelink, Medicare, the Pharmaceutical Benefits Scheme or the Child Support Agency.

Income Management 13 2594 Use this number if you are a customer under NTER, Child Protection and Cape York initiative, or have been issued a BasicsCard, under Income Management.

Indigenous Call Centre 13 6380 Indigenous Australians living in regional and remote areas can talk about Centrelink payments and services.

Indigenous Debt Recovery FreeCALL™ 1800 138 193 Indigenous Australians can find out more about repayment of a Centrelink debt.

Murray-Darling Basin Assistance and Referral FreeCALL™ 1800 050 015 Assistance for farmers, small businesses and irrigators and industry, affected by the drought in the Murray-Darling Basin region.

Online Services support 13 2307 Get help using Centrelink's online services.
Report Employment Income 13 3276 Find out about how to report your employment income and activity test details.

Retirement Services 13 2300 Age Pension, Pensioner Concession Cards, Widow B Pension, Wife Pension, and Commonwealth Seniors Health Card enquiries.
Self Service 13 6240 Find out about Centrelink’s online services.

Youth and Student Services 13 2490 Enquiries for Youth Allowance, Austudy, and Pensioner Education Supplement.

Contacting Centrelink direct via your TTY
If you are deaf or have a hearing or speech impairment use this service to contact Centrelink.

Call options Phone number About number
TTY users FreeCALL™ 1800 810 586 General number for all enquiries.

Customer relations FreeCALL™ 1800 000 567 To provide compliments, complaints or suggestions.

ABSTUDY FreeCALL™ 1800 639 109 Find out more about ABSTUDY.

National Relay Service and TTY
If you are deaf or have a hearing or speech impairment and require the National Relay Service for assistance use this service to contact Centrelink.

Call options Contact details
TTY users Telephone 13 3677 and request the Centrelink phone number you wish to contact.

Use 1800 555 677 if calling a FreeCALL™ 1800 Centrelink number.
Speak and Listen users (speech-to-speech relay) Telephone 1300 555 727 and request the Centrelink phone number you wish to contact.

Use 1800 555 727 if calling a FreeCALL™ 1800 Centrelink number.
Internet relay users Visit the National Relay Service website and enter the Centrelink phone number you wish to contact.